ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES
Overview
Ball Under Designs has a NO REFUND OR EXCHANGES policy. All sales are final. There are no refunds.
Refunds or Exchanges
Since all the products are final, we do not accept returns, refunds or exchanges. We do not accept cancellations of orders or the return of items unless the item purchased is defective upon our confirmation. If you receive an incorrect item, please contact us at ballunderdesigns@gmail.com. No refunds or exchanges for defective items after seven (7) days. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ballunderdesigns@gmail.com along with your order number and a description of the defect.
Personalized or Custom Items
There are no refunds, returns, or exchanges for items with personalization or customization.
Damaged or Defective Items
We know how frustrating a damaged or defective item can be. Our damaged or defective Item Policy: You must contact us about any damaged or defective items within seven (7) days of the delivery date to qualify for a resolution of the issue. We offer multiple solutions when your order is defective or damaged. To help make your order perfect, we may require a photo and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than seven (7) days after the delivery date.
Need help?
Contact us at ballunderdesigns@gmail.com for questions related to refunds and returns.