Shipping Policy

Shipping Policy

Last updated: November 2025

Thank you for shopping with Ball Under Designs! We’re excited to create and deliver your custom-made products. Please review our shipping policy below for details on processing times, shipping methods, and other important information.

Order Processing

All Ball Under Designs products are made to order using our trusted print-on-demand partner, Printful.

• Production Time: Most items are processed and fulfilled within 2–7 business days after you place your order.

• Because each item is made just for you, production times may vary during peak seasons or holidays.

Once your order has been fulfilled, you’ll receive a confirmation email with tracking information.

Shipping Times & Rates

Shipping time is in addition to the fulfillment time mentioned above.

Shipping rates are calculated at checkout and depend on the size, weight, and destination of your order.

Shipping Carriers

Printful ships orders using trusted carriers such as USPS, FedEx, DHL, and other regional postal services. You will receive a tracking link once your order has been shipped.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

If you have not received tracking information within 10 business days of placing your order, please contact us at [your support email] with your order number.

International Shipping, Customs & Duties

International customers are responsible for any customs duties, taxes, or import fees charged by their country’s customs agency. These fees are not included in the product or shipping costs and must be paid by the recipient.

Delays caused by customs clearance are beyond our control.

Shipping Issues or Lost Packages

If your package hasn’t arrived within the estimated delivery window:

1. Double-check your shipping address for accuracy.

2. Track your package using the provided tracking number.

3. Contact the carrier directly for updates.

If you still need assistance, please reach out to us at [your support email] and include your order number. We’ll do our best to help resolve the issue.

Returned or Undeliverable Packages

Packages returned due to incorrect addresses or unclaimed shipments will be reshipped at the buyer’s expense. Please ensure your shipping information is correct before submitting your order.

Questions

For any questions regarding shipping or delivery, please contact us at:
📧ballunderdesigns at gmail.com
We’re happy to help!